Overcoming Bias in Hospitality


Introductory | Mental Health Literacy

| 1 Hour

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About the Course


We all have biases whether we are aware of them or not. While these biases may seem innocent, they can cause problems to arise. In this course, titled Understanding and Overcoming Bias, you will learn how bias impacts people’s interactions with each other. The course begins with a discussion on what bias is, how it manifests, and its different types. The course then moves into relevant discussions on the intersection between bias and mental health. You will learn practical tips for overcoming bias and taking action within your community.

The course provides engaging learning based on current research and relevant articles while utilizing the most recent techniques in online learning. We hope that the information in this course will cause a ripple effect in not only your life but in the lives of those around you.

NOTE: We recommend completing Mental Health Competency 1 before beginning this course and any other Mental Health Ally Series courses.

Estimated Course Length: 1 Hour

Course Includes: 11 sections with components in each section (components consist of a mixed media approach with an animated overview video, a subject matter expert fireside chat, role plays, and a knowledge game). 

Companion Videos: 6 companion videos created for enhanced learning on key course topics in Mental Health Competency 1. Over 120 mental health literacy videos on a host of mental health topics.

Downloadable PDFs: 6 downloadable PDFs expanding on relevant course topics 

Target Audience: Hospitality workers

Level of Instruction: Introductory 

Prerequisite: None

Instructional Method: Self-paced, interactive, hybrid of audio, text, video, and learning checks 

Accessibility Accommodations: Closed captioning of all audio and video components

What the learner should know upon course completion:

  1. Define and provide examples of implicit bias, explicit bias, cultural bias, positive bias, internalized bias, and institutional bias

  2. Discuss ways in which bias impacts mental health

  3. Give examples of how implicit bias and its outcomes can be mitigated within individuals and organizations


  • Pre-Course Assessment

  • Introduction

  • What is Bias?

  • The Formulation of Bias 

  • Bias and Discrimination

  • How Bias Manifests

  • The Impact of Discrimination and Bias on Mental Health

  • Overcoming Bias

  • Take Action

  • Workplace Strategies

  • Discussion Summary

  • References

  • Post-Course Assessment
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