Hospitality Effective Communication


Introductory | Mental Health Literacy

| 1 Hour

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About the Course


Effective Communication is part of the Mental Health Ally series and covers four communication techniques commonly utilized in the evidence-based practice of Motivational Interviewing. This course provides constructive training by utilizing live-filmed videos and engaging activities that allow the learner to practice what they’ve learned. Based on up-to-date information, this course was created for anyone who wants to build their conversational skills and become a listener who can help others both clarify their goals and self-discover what may be holding them back from reaching those goals.

NOTE: We recommend completing Mental Health Competency 1 before beginning this course and any other Mental Health Ally Series courses.

Estimated Course Length: 1 Hour 

Course Includes: 18 sections with components in each section (components consist of a mixed media approach with an animated overview video, a subject matter expert fireside chat, role plays, and a knowledge game). 

Companion Videos: 5 companion videos created for enhanced learning on key course topics in Mental Health Competency 1. Over 120 mental health literacy videos on a host of mental health topics.

Downloadable PDFs: 3 downloadable PDFs expanding on relevant course topics 

Target Audience: Hospitality workers

Level of Instruction: Introductory 

Prerequisite: None

Instructional Method: Self-paced, interactive, hybrid of audio, text, video, and learning checks 

Accessibility Accommodations: Closed captioning of all audio and video components

What the learner should know upon course completion:

  1. Demonstrate knowledge related to asking open ended questions and affirming what is heard while communicating with others.

  2. Describe the critical steps to reflectively listen and summarize conversations in order to facilitate communication while addressing ambivalence and initiating change.

  3. Critically appraise correct and incorrect strategies of communicating with others using motivational interviewing techniques

  • Pre Course Assessment

  • What is Motivational Interviewing?

  • Non-Clinical Application of Motivational

  • Interviewing Communication Skills

  • Key Factors of Motivational Interviewing

  • Communication Techniques

  • Open Ended Questions

  • Affirmation

  • Reflective Listening

  • Summarizing

  • Jennifer’s Conversation Wrap Up

  • Final Do’s and Don’ts

  • Summary of Motivational Interviewing Techniques

  • Post Course Assessment 

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