About the Course
Effective Communication is part of the Mental Health Ally series and covers four communication techniques commonly utilized in the evidence-based practice of Motivational Interviewing. This course provides constructive training by utilizing live-filmed videos and engaging activities that allow the learner to practice what they’ve learned. Based on up-to-date information, this course was created for anyone who wants to build their conversational skills and become a listener who can help others both clarify their goals and self-discover what may be holding them back from reaching those goals.
NOTE: We recommend completing Mental Health Competency 1 before beginning this course and any other Mental Health Ally Series courses.
Estimated Course Length: 1 Hour
Course Includes: 18 sections with components in each section (components consist of a mixed media approach with an animated overview video, a subject matter expert fireside chat, role plays, and a knowledge game).
Companion Videos: 5 companion videos created for enhanced learning on key course topics in Mental Health Competency 1. Over 120 mental health literacy videos on a host of mental health topics.
Downloadable PDFs: 3 downloadable PDFs expanding on relevant course topics
Target Audience: Hospitality workers
Level of Instruction: Introductory
Instructional Method: Self-paced, interactive, hybrid of audio, text, video, and learning checks
Accessibility Accommodations: Closed captioning of all audio and video components
What the learner should know upon course completion:
- Demonstrate knowledge related to asking open ended questions and affirming what is heard while communicating with others.
- Describe the critical steps to reflectively listen and summarize conversations in order to facilitate communication while addressing ambivalence and initiating change.
- Critically appraise correct and incorrect strategies of communicating with others using motivational interviewing techniques
Pre Course Assessment
What is Motivational Interviewing?
Non-Clinical Application of Motivational
Interviewing Communication Skills
Key Factors of Motivational Interviewing
Open Ended Questions
Jennifer’s Conversation Wrap Up
Final Do’s and Don’ts
Summary of Motivational Interviewing Techniques
Post Course Assessment