About the Course
Effective Communication is part of the Mental Health Ally series and covers four communication techniques commonly utilized in the evidence-based practice of Motivational Interviewing. This course provides constructive training by utilizing live-filmed videos and engaging activities that allow the learner to practice what they’ve learned. Based on up-to-date information, this course was created for anyone who wants to build their conversational skills and become a listener who can help others both clarify their goals and self-discover what may be holding them back from reaching those goals.
NOTE: We recommend completing Mental Health Competency 1 before beginning this course and any other Mental Health Ally Series courses.
Estimated Course Length: 1 Hour
Course Includes: 18 sections with components in each section (components consist of a mixed media approach with an animated overview video, a subject matter expert fireside chat, role plays, and a knowledge game).
Companion Videos: 5 companion videos created for enhanced learning on key course topics in Mental Health Competency 1. Over 120 mental health literacy videos on a host of mental health topics.
Downloadable PDFs: 3 downloadable PDFs expanding on relevant course topics
Target Audience: Hospitality workers
Level of Instruction: Introductory
Prerequisite: None
Instructional Method: Self-paced, interactive, hybrid of audio, text, video, and learning checks
Accessibility Accommodations: Closed captioning of all audio and video components
What the learner should know upon course completion:
- Demonstrate knowledge related to asking open ended questions and affirming what is heard while communicating with others.
- Describe the critical steps to reflectively listen and summarize conversations in order to facilitate communication while addressing ambivalence and initiating change.
- Critically appraise correct and incorrect strategies of communicating with others using motivational interviewing techniques
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Pre Course Assessment
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What is Motivational Interviewing?
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Non-Clinical Application of Motivational
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Interviewing Communication Skills
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Key Factors of Motivational Interviewing
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Communication Techniques
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Open Ended Questions
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Affirmation
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Reflective Listening
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Summarizing
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Jennifer’s Conversation Wrap Up
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Final Do’s and Don’ts
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Summary of Motivational Interviewing Techniques
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Post Course Assessment