Workplace Effective Communication


Introductory | Mental Health Literacy | 33 Minutes

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About the Course


Workplace Effective Communication is part of the Workplace Mental Health Ally series and covers four communication techniques commonly utilized in the evidence-based practice of Motivational Interviewing.

This course provides constructive training by utilizing live-filmed videos and engaging activities that allow the learner to practice what they’ve learned. Based on up-to-date information, this course was created for anyone who wants to build their conversational skills and become a listener who can help others in their workplace to both clarify their goals and self-discover what may be holding them back from reaching those goals. Completing the Workplace Effective Communication course will take approximately 60-80 minutes of continuous learning time.

NOTE: We recommend completing Workplace Mental Health Competency 1 before taking any other Workplace Mental Health Ally Series courses.

Estimated Course Length: 33 Mins.

Course Includes: 18 sections with components in each section (components consist of a mixed media approach with an animated overview video, role plays, and a knowledge game)

Companion Videos: 5 companion videos created for enhanced learning on key course topics in Workplace Effective Communication; over 120 mental health literacy videos on a host of mental health topics

Downloadable PDFs: 4 downloadable PDFs expanding on relevant course topics

Target Audience: Human resources professionals and people managers

Level of Instruction: Introductory

Prerequisite: None

Instructional Method: Self-paced, interactive, hybrid of audio, text, video, and learning checks

Accessibility Accommodations: Color contrast; transcripts of video components; closed captioning of audio and video components.

After completing this course, you will be able to describe and employ the following:

  1. Demonstrate knowledge related to asking open-ended questions and affirming what is heard while communicating with others.

  2. Describe the critical steps to reflectively listen and summarize conversations in order to facilitate communication while addressing ambivalence and initiating change.

  3. Critically appraise correct and incorrect strategies for communicating with others using motivational interviewing techniques. 

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