Overcoming Bias in Hospitality
Course Overview
- Estimated Course Length: 1 Hour
- Course Includes: 11 sections with components in each section (components consist of a mixed media approach with an animated overview video, a subject matter expert fireside chat, role plays, and a knowledge game).
- Companion Videos: 6 companion videos created for enhanced learning on key course topics in Mental Health Competency 1. Over 120 mental health literacy videos on a host of mental health topics.
- Downloadable PDFs: 6 downloadable PDFs expanding on relevant course topics
- Target Audience: Hospitality workers
- Level of Instruction: Introductory
- Prerequisite: None
- Instructional Method: Self-paced, interactive, hybrid of audio, text, video, and learning checks
- Accessibility Accommodations: Closed captioning of all audio and video components
Learning Objectives
Learning Objectives:
What the learner should know upon course completion
- Define and provide examples of implicit bias, explicit bias, cultural bias, positive bias, internalized bias, and institutional bias
- Discuss ways in which bias impacts mental health
- Give examples of how implicit bias and its outcomes can be mitigated within individuals and organizations
Course Outline
- Pre-Course Assessment
- Introduction
- What is Bias?
- The Formulation of Bias
- Bias and Discrimination
- How Bias Manifests
- The Impact of Discrimination and Bias on Mental Health
- Overcoming Bias
- Take Action
- Workplace Strategies
- Discussion Summary
- References
- Post-Course Assessment
Experts
Abigail Asper, MSW
Abigail Asper was Psych Hub's Clinical Research Manager from 2019 to 2021. During her time at Psych Hub she was responsible for ensuring that Psych Hub videos and learning hubs are evidence-based, clinically sound, and trauma-informed as well, overseeing Psych Hub content research and continuing education initiatives. Along with lived experience of mental illness and losing a loved one to suicide, Ms. Asper has years of professional experience in mental health, social justice, and clinical settings. She earned a B.S. in Psychology from College of Charleston Honors College and a Master’s in Social Work from Fordham University Graduate School of Social Service. Before joining the Psych Hub team, she worked as an NGO Representative to the United Nations for the International Federation of Social Workers, a case manager on an assertive community treatment team for older adults with serious mental illnesses, a victim advocate at a rape crisis center, and a phone counselor at a crisis hotline. She is also a published author, editor, and researcher. Most recently, she was an editor of Behavioral Science in the Global Arena, Volume I , a text for which she authored two chapters: “Migrant Adaptation and Well-Being” and “Gender Equity and Reproductive Justice”.