Estimated Course Length: 33 Mins.
Course Includes: 18 sections with components in each section (components consist of a mixed media approach with an animated overview video, role plays, and a knowledge game)
Companion Videos: 5 companion videos created for enhanced learning on key course topics in Workplace Effective Communication; over 120 mental health literacy videos on a host of mental health topics
Downloadable PDFs: 4 downloadable PDFs expanding on relevant course topics
Target Audience: Human resources professionals and people managers
Level of Instruction: Introductory
Instructional Method: Self-paced, interactive, hybrid of audio, text, video, and learning checks
Accessibility Accommodations: Color contrast; transcripts of video components; closed captioning of audio and video components.
After completing this course, you will be able to describe and employ the following:
- Demonstrate knowledge related to asking open-ended questions and affirming what is heard while communicating with others.
- Describe the critical steps to reflectively listen and summarize conversations in order to facilitate communication while addressing ambivalence and initiating change.
- Critically appraise correct and incorrect strategies of communicating with others using motivational interviewing techniques.
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